Pet Food Safety
Are your products safe?
Yes. Though we were not involved in any way with the recalls of contaminated pet food in 2005 and 2007 (or at any other time), we have substantially increased our testing procedures. To assure the safety of our products, CANIDAE has strict protocols which require that all formulas are tested in-line during our production runs and cleared by a second supervisor every 30 minutes. Additionally, there are 141 ingredient tests and 10 finished product tests that are performed. A sample of each finished goods batch is also sent directly to our research and development center where they are tested again, this time by a third party lab, for known toxins and potential risk hazards.
Please read our published Commitment to Pet Food Safety for detailed information.
Do you add gluten to any of your products?
No. We do not nor have we ever added glutens to our products. Glutens are a special protein naturally occurring in many carbohydrates. The most commonly used gluten and of highest concern is wheat. Glutens can also be processed out of carbohydrates yielding a high protein ingredient.
Does CANIDAE use Ethoxyquin as a preservative?
None of CANIDAE?s products are formulated with the use of ethoxyquin as a preservative, nor are they produced with Ethoxyquin. We pay high premiums for all our ingredients assuring only the best are used. The truth about CANIDAE is CANIDAE has always preserved its products naturally. We continue testing to assure our standards of excellence and commitment to meet or exceed the natural pet food category's finished goods test results.
I read something on the Internet about CANIDAE products that concerned me. Should I be worried?
We are aware of a few websites, mostly discussion forums, that contain negative comments about our food. We encourage our customers to contact us directly if they have a concern so that we can answer any questions and follow up if necessary. At CANIDAE, we are committed to providing you, our valued customer, and your pets the highest standard of excellence for product quality, palatability, and customer satisfaction. Please remember, we are all pet parents ourselves at CANIDAE and feed our own beloved cats and dogs the same food that you do.