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Our products contain No corn, No wheat, No soy, No grain fractions, No by-products or fillers AND are naturally preserved!
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All you need to know about us & our products.
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HOLISTIC PET FOODS PTY LTD
11/28 GLOUCESTER AVENUE
BERWICK VIC 3806
Australia
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(phone) 1800 231 514 (free call)
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(e) sales@canidae.com.au
(w) https://canidae.com.au
(fax) (03) 9707 5109
(r) ABN 97 141 817 852
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canidae.com.au is a 100% Australian owned and operated company dedicated to the needs of the Australian Pet Lover and their beloved friends.
With Canidae's high-quality Cat and Dog Foods (Felidae and Canidae, respectively), canidae.com.au is very proud to be the exclusive importer and distributor of this range of high quality pet food.
You can expect to see our products available nationally from pets stores, veterinary clinics, breeders and from selected websites.
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- HOLISTIC PET FOODS has merchant facilities with ANZ and processes all payments over a 128bit secure connection, encrypting all data to protect your credit card details. This is also the same for when you enter in your credit card details during the order process. You are doing so over GEOTRUST's SSL 128-bit encryption, so it is a safe process to pass your details onto us for processing your order payments.
Credit Card Charges will appear on your Credit Card statement from "HOLISTIC PET FOODS" and are charged in Australia Dollars ($AUD).
When entering in your credit card details online, you have a choice of either assigning your card details to your account for up to 6 months past your last order payment processing, OR to have your credit card details deleted from file as soon as your last remaining order has been paid.
Also, regardless of which option you choose, your card's security code (CSC/CVC) is only kept on file for as long as you have an order that is pending payment. Once you have no outstanding order payments, it will be automatically deleted and you will then only be required to re-enter your CSC during your next order placement (assuming your card details were not also deleted after your last payment was processed).
No Additional Credit Card fees/charges will be incurred by customers who choose to pay with this method.
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canidae.com.au currently accepts payments through PayPal.
You may use any of the following with PayPal:
- Your PayPal Account
- VISA (credit/debit card)
- MASTERCARD (credit/debit card).
To process your payment using the PayPal payment system you first need to complete/submit your order on our website.
Once these details have been submitted, the very last check-out page will display a PayPal checkout button (shown below)
When you click the PayPal button your basic order details will be securely transferred to the PayPal website for you to make payment.
You will then be able to enter in your Credit Card details (Visa/Mastercard only), OR log on to your PayPal account.
No additional service charges apply by selecting this payment option.
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Payments can be made over the counter of any any ANZ Bank, OR pay via Direct Deposit.
After placing your order online (with DIRECT DEBIT as chosen payment) you will be emailed the payment details as part of your order confirmation)....
Once you have made payment:
- please email us at accounts@canidae.com.au
OR
- if you are using Direct Deposit please ensure to include your ORDER NUMBER in the description of the transaction.
All orders will be shipped upon verified receipt of your payment
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When You access certain areas of canidae.com.au, you do so using SECURE HTTP (https), provide by GEOTRUST's 128-bit data encryption.
When in this "secure mode" our website address MUST start with https://canidae.com.au
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- Domestic shipments are sent using either Direct Freight Express, or Australia Post services.
Once your order has been shipped, you will recieve e-mail notification which details the method of shipping used for your order.
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canidae.com.au will offer you a refund, exchange or store credit totalling up to the cost of goods only, with the following conditions applying to any/all combined order returns:-
- Incorrect goods received
Where canidae.com.au has made an error with your order, we will absorb and refund all applicable postage charges once the incorrect supply of goods are returned to us and you are required to initally pay for the return postage charges.
The correct replacement goods will then only be shipped to you upon the safe & undamaged return of the unused and unopened incorrect goods only.
Return postage methods MUST at the very least be in the same manner as the goods where sent to you. This includes all registered/tracking options, and any insurance costs, unless otherwise pre-arranged with canidae.com.au.
- Where you have decided you no longer wish to receive a particular item or order.
While in most instances we do not mind if you change your mind about goods you have received from canidae.com.au within 7 days of your shipment being sent to you (14 days for international shipments), please know that the following conditions will apply to ALL orders that include items returns by you, the buyer.
THE BUYER will be responsible for all postage costs, as well as the safe and undamaged return of all unopened and unused applicable goods.
Where returned goods are lost, or damaged in transit THE BUYER will hold full responsibility and will be required to consult with the 3rd party shipment provider in an effort to obtain compensation in this instance. Under such circumstances, canidae.com.au will not offer any form of refund, exchange or store credit.
This is in the same manner as canidae.com.au applies when we send goods to all of our customers in good faith.
Return postage methods MUST at the very least be in the same manner as the goods where sent to you. This includes all registered/tracking options, and any insurance costs, unless otherwise pre-arranged with canidae.com.au.
canidae.com.au will only offer refund, exchange or store credit upto the value of the goods only. Postage charges incurred will NOT be refunded, due to shipment being a 3rd party service which is a non-refundable component.
Where postage costs have been included in the overall cost of your goods (or show a $0.00 value on your invoice), canidae.com.au will deduct and apply this portion of your overall order total from the cost of the applicable items as incurred by the 3rd party shipment provider. This will allow us to calculate a revised value of the goods involved.
In instances where the combined item returns are equal to, or exceed $AUD250, canidae.com.au will charge THE BUYER a 15% re-stocking fee to cover any or all costs of the products incurred with the processing of your order/s. Restocking fee only applies to the cost of the goods AFTER the applicable postage charges have been calculated and separated from your order/s.
If you have any other queries regarding our return policy, please contact us
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